Once an order has entered the processing stage, it can no longer be canceled.You may request to open an intercept ticket; however, intercepts are not guaranteed and fees will apply if the cancellation request is not due to an error by Dale’s Superstore or the supplier. Special Orders cannot be canceled at any time. Order's can experience delays, Below is a list of common delays that are not an error by Dales Super Store.
Order Delay Exclusions:
Please note: The longer an order has been in the processing stage, the more difficult it becomes to intercept.We ship from warehouses across the country that handle thousands of orders per hour. To ensure orders are processed quickly and accurately, we cannot disrupt these facilities for a single order.
An adult signature is required for all orders over $500. If you, nor anyone, will be home at the time of delivery please advise when you place the order and we may be able to hold your item[s] at a local distribution hub.
Orders over $100 ship free! Items with FREE shipping will be shipped by the carrier of our choice to a single address within the continental United States. FREE shipping excludes orders requiring truck freight or orders shipping to Alaska, Hawaii or International locales.
Under normal circumstances, orders received prior to 2:00PM eastern standard time are processed the same business day that they are received, orders received after 2:00PM will be processed the following business day. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays. Orders received on federally recognized holidays will be processed the following business day.
All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-2 business days. If there are any known delays, we will let you know as soon as possible.
While many orders will ship directly from our warehouse in Sarasota, FL, we do drop-ship from other suppliers. Most orders will leave within 1-2 business days after processing. Standard ground shipments will take 2-7 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments - when available - will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not receive your order within 10 business days.
We ship primarily through Fedex, however, some shipments may be shipped by motor freight carriers. We reserve the option to choose the best carrier available at the time of shipment.
FREE ground shipping is offered for all orders over $100 (continental U.S.). Shipping costs for orders under $100 or with requested expedited shipping are determined by the carrier's calculations based on the weight and or dimensions of the shipment. Note that non-continental rates may require additional cost and you may need to contact us prior to ordering. Shipments too large or heavy for ground to be shipped via truck freight and will require a quote prior to processing.
All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.
Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than what the cart quoted, we will contact you as soon as possible to discuss any additional charges.
Items that exceed carrier dimensions are subject to a flat-rate handling charge to offset the cost of freight delivery.
Currently we ship to Canada, non-Continental US Territories, and internationally. These locations are not covered under our free shipping program, and will need to be quoted prior. Also all duties, tariffs and other fees are the sole responsibility of the buyer.
Yes. However, shipments to Alaska & Hawaii are excluded from our free shipping offers. The carrier rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at 1-844-487-2787.
We respect and adhere to California's CARB Regulations and Proposition 65 Law. All orders with a California shipping address are verified against these regulations to ensure that the shipment and delivery of ordered items is consistent with California state law.
We apologize but we are unable to ship to APO/FPO through our website at this time.
Orders can only be sent to one address. Place separate orders for each shipping address.
No we do not.
It is important that your address matches the address used on your CC billing statement. We will call, email or use other ways to verify that the credit card holder authorized the purchase.
Wrong address or zip code used for the shipping address or it is determined undeliverable by the carrier. Occasionally weather may cause a delay in delivery. Contact us if your package does not arrive as expected.
Shipping companies sometimes cause delays. You can contact us if a delay is unreasonable to discuss a replacement order.
Please allow extra time for deliveries during the holiday season. If expedited shipping is required, please contact us.
If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.
We will contact you via email in case the product you ordered is on backorder. Other items on your order that are not on backorder we may ship items separately.
Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.
CLICK HERE FOR RETURN REQUEST FORM
If you are not fully satisfied with an item and wish to return or exchange it; PLEASE CALL US FIRST for an RMA number, also known as a Return Merchandise Authorization number.
Credit will not be issued in the following situations:
Dale's Super Store honors all manufacturer warranties. Any product that carries a manufacturer warranty must be warrantied through its respective manufacturer however Dale's Super Store will help facilitate the claim when applicable. Installed components which have failed, such as, turbo, injectors, injection pumps, etc., must be removed/shipped back to its manufacturer for inspection before replacement. Dale's Super Store is not responsible for shipping products to manufacturers for inspection or the return shipping to the end user. Labor time is not paid by Dale's Super Store.
If a product/s arrives damaged please contact Dale's Super Store right away. Do not install the product as the manufacturer will handle shipping a replacement item. If you install the product then it will void any shipping claim as the product will need to be reviewed by sending pictures of any damage. Once again review your product before attempting to install it, if any damage is found, do not install.
